01Who this policy covers
This policy explains how [Company legal name] ("Manara Pulse", "we", "us") handles personal data of website visitors, private alpha applicants, platform users and contacts at Logistics Service Providers who interact with the platform.
For Customer Data that organisations upload to the platform, we act as a processor on behalf of that organisation, which is the controller. For our website, marketing and account administration, we act as the controller.
02Data we collect
We collect only what we need to run and improve the service:
03How we use it
We use personal data to:
04Legal bases
We rely on performance of our contract with your organisation, our legitimate interests in running and improving the service, your consent where required (for example, for optional marketing emails), and compliance with legal obligations.
05Mpulse AI
When you use Mpulse AI, the relevant records are processed to generate outputs for your organisation. We do not use your Customer Data to train general-purpose AI models shared with other customers. AI providers we work with process data only on our instructions and under contractual confidentiality.
06Sharing
We do not sell personal data. We share it only with:
07International transfers
Our providers may process data outside your country. Where this happens, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms required by applicable law.
08Retention
We keep account data for as long as your organisation uses the service, and Customer Data until your organisation deletes it or requests deletion after termination. Logs are kept for up to 12 months. Some records may be kept longer where the law requires it.
09Security
We protect data with encryption in transit and at rest, role-based access controls, audit logging and regular security reviews. No system is completely secure, and we will notify affected customers of a personal data breach as required by law.
10Your rights
Depending on where you are, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent. If your data is held on behalf of an organisation, we may refer your request to that organisation. You can also complain to your local data protection authority.
11Cookies
Our website uses essential cookies to keep it working and, with your consent, analytics cookies to understand how it is used. You can change your choices at any time in your browser settings.
12Changes to this policy
We may update this policy as the service evolves. We will post the new version here with an updated date and notify account administrators of material changes.